Mobile / Live
Got a question before you open your account or make your first deposit? This FAQ page pulls together the questions we hear most from Bangladesh — covering wallet setup, account access, game categories, and how to reach support when something needs attention.
We put this page together because the same questions come up repeatedly, and we'd rather answer them clearly in one place than leave you searching. The sections below move in the order most people actually need: starting with account creation, then wallet funding through Upay or Bank Transfer, then moving into game access across our sportsbook, live casino tables, and slot lobbies.
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When an FAQ answer isn't enough, our support team is reachable through three published routes inside your signed-in account. We've set these up so you can get help mid-session — whether that's during a deposit, in the middle of a cricket market, or while switching to a live table. You don't need to leave the platform to find us. Look for the help icon in the account menu once you're logged in.
Start a conversation from the help icon in your account menu. This is the fastest route for deposit questions, login issues, and anything that needs a quick back-and-forth. Available directly from the signed-in dashboard without navigating away.
Send a detailed message for account verification questions, transaction records, or issues that need a written trail. Find the support email address listed in the Contact section of your account settings once you are logged in.
Browse the searchable help articles in the Help Centre, accessible from the footer or account menu. Covers wallet steps, account verification, game category access, and common deposit questions — useful before you contact the team directly.
Every answer on this page reflects the actual account flow and published routes on baji998. We don't write general industry answers here — these are specific to how our wallet, deposit methods, and game categories are configured for Bangladesh. If an answer changes because a feature is updated, we revise it. That's why checking this page before contacting support often saves you time.
Every answer describes the actual steps visible inside your baji998 account — the deposit screens, wallet navigation, and support routes. Nothing here is based on general industry assumptions. If the screen shows it, we describe it.
We name only the deposit methods we've verified for Bangladesh: Upay and Bank Transfer. You won't find unverified wallet names here. When you open the deposit screen, these are the options shown.
FAQ answers are revised when account flows, payment routes, or game category access changes. The version you're reading reflects our current configuration — not an archived draft written for a different product state.
The three support routes we name — live chat, email, and help centre — are the ones published inside your signed-in account. We don't list a channel we haven't configured or a contact method you can't actually reach.
Two people asking a deposit question may be using different methods, and the steps are not the same. Upay runs through your mobile wallet, so the flow involves your wallet app and the reference number shown on the deposit screen. Bank Transfer works differently — it routes through your bank account and the deposit screen shows you the receiving account details and a reference to include. Both methods are configured inside your baji998 account under the deposit section. The FAQ below covers both, but this comparison gives you the shape of the difference before you start.
Open the deposit screen, select Upay, follow the amount and reference fields shown, then confirm from your Upay app. The reference number is important — copy it exactly as displayed to avoid delays in the wallet matching your deposit to your account.
Open the deposit screen, select Bank Transfer, note the receiving account details and the reference provided. Complete the transfer from your bank, including the reference in the payment note. Your account screen shows the status once the transfer is matched.
After either deposit method, the transaction record appears in your account wallet history. If the status hasn't updated after the expected window shown on the deposit screen, use live chat or email support with your transaction reference to follow up.
Both deposit methods display their minimum and maximum amount limits on the deposit screen inside your account. We don't publish fixed figures here because these can be adjusted — always check the live screen for the current limits before initiating a transfer.
Before diving into the FAQ answers, it helps to understand the four visible features that shape almost every question we receive. The shared wallet, the sports-to-casino route, mobile access, and the in-session support icon together cover the majority of what people ask about. These aren't abstract brand points — they're the specific account elements your questions are usually about.
One account balance covers your sportsbook, live casino, slot lobbies, and table games. You don't move funds between separate wallets when switching categories. The balance visible in the top bar is the same one used across Football Agility bets and Dragon Tiger VIP Table rounds.
The account navigation moves between cricket markets, football matchday lines, live casino tables, and BPL Powerplay Slots from the same menu bar. No separate login, no separate session. Switch from a cricket match to Bet On Crash without logging out and back in.
The platform is accessible from your mobile browser without a separate download. The account menu, deposit screen, game lobby, and live chat icon all load on a standard mobile browser. If a page doesn't load, clearing your browser cache and reloading is the first step we recommend.
The live chat icon stays visible while you're inside the game lobby or a live casino table. You don't need to leave your session to open a support conversation. This matters most during a deposit that hasn't reflected or a page error mid-game.
These are the questions we get most often from people in Bangladesh — before they open an account, just after their first deposit, and when switching between game categories. Read through before contacting support; most issues have a straightforward answer here.
Log in, open the deposit section in your account menu, and select Upay. The screen shows the amount field and a reference number — copy the reference exactly, then confirm the transfer from your Upay app using the details displayed. Once matched, the balance appears in your account wallet.
Bank Transfer deposits are matched using the reference number you included in the payment. If your balance hasn't updated, check that the reference was entered correctly. Open live chat or email support with your transaction reference and transfer confirmation — the team can check the matching status from their side.
Yes. One account covers both. Your wallet balance works across the sportsbook, live casino tables like the Live Roulette Wheel, and slot lobbies. Switch between cricket markets and casino categories from the same navigation menu without logging out. No separate account or separate deposit is needed.
After logging in, the main menu gives access to sports betting — including cricket and football markets — plus live casino tables, slot games, crash games like Bet On Crash, and table games. The Jhelum Prize Table and Dragon Tiger VIP Table are in the live casino section. Studios available include Spadegaming, CQ9, JDB, Bigtime Gaming, and PlayStar.
The live chat icon is visible from inside the game lobby and the account menu — you don't have to exit your session to reach us. For issues that need a written record, use the support email address listed in the Contact section of your account settings. The help centre in the footer covers common account and deposit questions.
Yes. Open baji998 in your mobile browser and log in directly. The account menu, deposit screen, game lobby, and live chat all function through the browser. If a section loads slowly, try clearing your browser cache. No separate app download is required to access any part of the account.
The current minimum and maximum amounts for both Upay and Bank Transfer are shown on the deposit screen inside your account — they are not published as fixed figures on this page because they can change. Check the live deposit screen each time to see the amounts that apply at that moment.